Shipping Policy
Escape Outdoors will continue to ship packages promptly and are committed to offering the most accurate delivery dates possible.
All days listed are business days, which are Monday - Friday and exclude US Federal Holidays
Standard Shipping Options
| Price | Shipping Method | Ship Speed | Order Amount to Qualify |
|---|---|---|---|
| FREE | 5-10 Shipping Day | 5-10 Shipping Days | Orders over $125 |
| $5.95 | Standard Shipping Orders Under $125 | 5-10 Shipping Days | Orders under $125 |
*Order over $350 will require a signature at time of delivery
We use a variety of carriers, including FedEx and USPS, for our standard shipping options. Orders shipped with our standard shipping options do not carry a guarantee for the expected delivery date. In rare circumstances, bulky or heavy packages may ship with slightly slower ground service. Please choose an expedited option from FedEx if you need to guarantee the date you will receive your package. If you need assistance determining the best option to ensure you receive your order before a certain date, please contact us (1-877-977-2732 or store@escapeoutdoors.com).
FedEx Expedited Shipping Options (Guaranteed*)
| Service | Delivery Commitment | Price |
|---|---|---|
| FedEx 2Day | 2 Business Days (Weekday Delivery) | $12.95 |
*Order over $350 will require a signature at time of delivery
Processing Time
- Please allow 1-2 business days for processing time on all orders. Processing times may be extended during the holiday season.
- Orders placed after 12pm PT will not be processed until the following business day.
- Orders placed on Friday, Saturday, or Sunday will not be processed until the following Monday.
Shipping Locations
All items are shipped out of Washington State. Please be aware that occasionally orders with multiple items may be split up into several packages depending on availability. If you place multiple orders at the same time that ship to the same location, we may combine them into one package for shipping.
International Orders
Unfortunately, we are not currently accepting orders from outside the United States.
Risk of Loss & Delivered Packages
Once the carrier marks your package as delivered to the shipping address on your order, the risk of loss passes to you. Escape Outdoors is not responsible for packages that are lost, stolen, or damaged after the carrier’s delivery scan, including packages left at a door, porch, mailbox, mailroom, lobby, or parcel locker.
Please make sure your shipping address is complete and correct before placing your order. Orders cannot be redirected once they have shipped.
If packages are not secure at your delivery address, please plan for this when you order. You can:
- Choose a FedEx expedited shipping option at checkout.
- Ship your order to a secure address, such as your workplace or a package receiving service.
- Arrange to collect your package promptly after delivery.
A shipping confirmation with tracking is emailed to you when your order ships, so you can watch for its arrival.
We cannot accept delivery instructions sent by email or added after an order is placed. Requests made after your package has shipped cannot be passed to the carrier.
By placing an order, you agree to these terms.
Reporting a Delivery Issue
If your tracking shows your package as delivered but you haven't received it, please email us at store@escapeoutdoors.com within 24 hours of the delivery scan. Reporting an issue quickly gives us the best chance of working with the carrier to locate your package and resolve the problem.
Before reaching out, we recommend:
- Checking around your property, including porches, side doors, garages, mailrooms, and parcel lockers.
- Asking household members, neighbors, or your building manager if they accepted the package on your behalf.
- Confirming the shipping address on your order confirmation email.
In your email, please include your order number, the name on the order, and the shipping address. Emails received outside of our customer support hours (10am-6pm PT, Mon-Fri) are timestamped and will be answered the next business day.
