Returns
30 Day Return Policy
- You can return your item(s) within 30 days of purchase as long as it is still in "sellable condition." The item must be unworn (aside from trying it on of course), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to have the original manufacturer tags still attached and never removed. Items that are not in sellable condition because they have been worn, had the tags removed, and/or are damaged will not be accepted for return.
- Any applicable shipping charges are non-refundable. Offers are subject to adjustments due to returns, cancellations, and exchanges.
- Customers can receive a return shipping label for $15.00 that will be deducted from the return value. There is no return shipping charge for exchanges. Customers can opt out from our return shipping label, but are responsible for their own shipping expense.
How To Do A Return & Exchange
To process a return click here and enter your email address, shipping address zip code, and your 6 digit order number to find your order. Then select the item you wish to return. We will deduct $15 from your refund to provide you with a FedEx return shipping label for a return but there is no charge if you choose to exchange for a different item. Escape Outdoors is not responsible for packages that are lost or damaged during return shipment.
If your are in the Pacific Northwest and do not want to ship your return, you may drop off your item at any of our locations for a refund (Find a Store). Please note that in most cases the store will not be able to process a refund or exchange for you at the time of your drop off. You will receive an email once your refund has been processed at our returns facility within one business day.
Exchanges
To process an exchange, please process a return for your current item and place a new separate order the item you would like to exchange for. If you let us know that you placed a new exchange order we can waive the $15 reurn label fee for your return.
You can also send back the original product along with a request for a different product. Just leave a note with all the necessary information (item name, color, and size) in the package so we can get you what you actually need. We will process the exchange in 1-3 business days once we receive the original product and exchange request. If the item you are requesting as an exchange is no longer available, we will contact you immediately. We cannot guarantee that the product you want will still be in stock by the time we receive your exchange request, so we do not recommend this option for exchanges.