1. Where is Escape Outdoors Located?
We are based in the Seattle, WA area and we also have several retail locations around the Pacific Northwest. You may find out more information about our retail locations, including how to contact us on our Contact page.
2. Do you ship internationally?
No, currently we can only process orders within the United States. If you have a credit card with an international billing address and a United States shipping address we can accept payment with Google Wallet.
3. If an item is available on your website, is it also available in your stores?
Not necessarily, each of our locations carry a slightly different line of clothing and brands. If there is a particular item you would like to pick up at a particular location, it is best to contact that store directly to make sure it is available first. Store contact info is available on our Contact page.
4. How do I return or exchange something I ordered online?
Just follow the instructions on our returns page. If you would like to exchange an item, we highly recommend you place a new order on the website for the item you want to ensure the fastest service. Then just return your original order for a full refund.
5. Do I have to pay sales tax?
You only have to pay sales tax if your order is being shipped to an address in Washington state.
6. I received an email stating that an item I ordered was not available. What does that mean?
We strive to keep our inventory as up to date as possible but there are times when an item may still be purchased when it is in fact out of stock. Sometimes an item will still be available from the manufacturer or just on backorder. Other times an item may be completely out of stock and no longer available for reorder. In these cases we will try to offer you a suitable substitution whenever possible. If you would like to ensure an item is available before ordering, please give us a call at 1-877-977-2732 and an associate will check for you.