1. What other website do you operate
We only have one website. www.escapeoutdoors.com. Feel free to contact us if you have question regarding authenticity of our products or website. store@escapeoutdoors.com
2. Where is Escape Outdoors Located?
We are based in the Seattle, WA area and we also have several retail locations around the Pacific Northwest. You may find more information about our retail locations, including how to contact us on our Find A Store page.
3. Do you ship internationally?
No, currently we can only process orders within the United States.
4. If an item is available on your website, is it also available in your stores?
Not necessarily, each of our locations carry a slightly different line of clothing and brands. If there is a specific item you would like to pick up at a particular location, it is best to contact that store directly to make sure it is available first. Store contact info is available on our Find A Store page.
5. How do I return or exchange something I ordered online?
Please follow the instructions on our Returns page. If you would like to exchange an item, we highly recommend creating a new order for the item you want at EscapeOutdoors.com, or chat / call (1-877-977-2732) and we will help facilitate. Then just return your original order for a full refund.
6. Do I have to pay sales tax?
Escape Outdoors is enrolled with Nexus sales tax. Consumers are required to pay sales tax if your order is being shipped to the following states;
IL, WA, CA, PA,KS, MI, NC, OH, VA, ID, GA, MA, NJ. Exceptions for sales tax collections exist based on materials of the product. Sales tax collections are subject to change at anytime.
7. I received an email stating that an item I ordered was not available. What does that mean?
We strive to keep our inventory as up to date as possible but there are times when an item may still be purchased when it is in fact out of stock. Sometimes an item will still be available from the manufacturer or just on backorder. Other times an item may be completely out of stock and no longer available for reorder. In these cases we will try to offer you a suitable substitution whenever possible. If you would like to ensure an item is available before ordering, please give us a call at 1-877-977-2732 and an associate will check for you.
